Frequently Asked Questions
What is your return policy?
Once the equipment leaves our facility customer is responsible for all freight charges to and from our facility, including a 20% re-stocking fee. Equipment needs to be back to our facility within 30 days.
Why are your refurbished units much better than other dealers?
The condition and performance of our refurbished units are far superior to other refurbished units on the market for 2 simple reasons:
1. Our painstaking 20-step review and selection process for acquiring only the highest-quality, mint condition copiers from the top equipment leasing companies.
2. Our exhaustive remanufacturing process, quality control procedures, and testing methods that ensure all copiers are restored to manufacturers´ specifications. Please contact our sales department for more information on this detailed process and our exceptional reputation of standing behind every product we sell.
What if I want to purchase a service/maintenance contract for my copier?
Although we don't provide service contracts directly, we can often recommend a local dealership or service company in your area that can provide this. Customers in major metropolitan areas will find it easier to acquire a service contract, but feel free to ask for our help if you are having trouble locating an appropriate vendor.
How long will it take to receive my copier?
We generally ship within 72-96 hours after payment is received, and shipping times usually range from 7-14 business days. Please understand that our quality control systems include comprehensive equipment testing and review prior to shipping. It is always in the best interest of the customer to allow adequate time for our technicians to prepare your copier prior to shipment.
Where do you ship? What are the shipping costs?
We ship all over the United States and Canada. Shipping costs usually range from $375-$500 based on the model and accessories included.
What warranties do you offer?
Most of our new systems come with a 90-day manufacturer's warranty. Manufacturers' warranties differ slightly by brand, so please ask your sales representative for specific details on the brand you're interested in. We offer a 2-year warranty on all new, working parts, with the exception of consumables. Warranties for our refurbished units vary based on brand and model, but your warranty will be expressly stated on the invoice. Our typical warranty for refurbished units is 30 days parts and labor, calculated from the day your copier leaves our warehouse facility. Consumables such as toner, developer, and drums are not covered under warranty.
1. Three year replacement guarantee on all remanufactured copiers. DCS warrantees the main unit to be free from major malfunction for a period of 3 years from date of purchase. This includes all CONTROL PANELS, circuit boards, including main motor, main logic, sorter/finisher, document feeder and any other boards contained within the main copier unit, including interfaces and other accessories. DCS will ship replacement major components promptly. Under conditions where copier is deemed by DCS to be irreparable, DCS will replace the machine with an equal or better copier at the discretion of DCS at no charge to customer other than shipping and/or installation charges.
2. 90 Day or 5000 copy/prints 100% Parts and labor Warranty for black and white and color certified remanufactured digital copiers. DCS guarantees all parts within copier to be free from defects for a period of 90 days from date of delivery. Any components not received or damaged in shipment must be requested at time of delivery or within 24 hours after delivery. Unless agreed to by DCS management before installation, all repair parts will be provided by DCS. Machine installation labor is included- not including computer and network installation- up to one hour paid. This warranty covers all machines sold by DCS. Customer will be provided equipment documentation and Help Desk installation support. For the remaining period of the limited warranty, we will replace any defective part with new or remanufactured parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, customer will be billed the then-current standard price for that part. If you purchase an additional maintenance agreement, service will be provided to you under the terms of the maintenance agreement, if your contract is with DCS. Please refer to that contract for details on how to obtain service. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.
Do you sell new or used copiers?
We sell both new as well as refurbished and remanufactured copiers. Please contact our sales department for specific quotes and details.
Are you certified in any brands?
Yes. Our technicians and partners are all trained in all the equipment we sell and service.